General Topics

General topics about the usage of our themes and most popular FAQS.

WordPress Information

To install this theme you must have a working version of WordPress already installed. If you need help installing WordPress, follow the instructions in WordPress Codex. Below are all the...

Requirements for our Themes

To use our themes, you must be running WordPress 4.8 or higher, PHP5.6 or higher, and MySQL 5.5 or higher. We have tested it with Mac, Windows and Linux. Below is a list...

Recommended PHP configuration limits

Many issues you may run into such as; white screen, demo content fails when importing, empty page content, changing skin problems and other similar issues are all related to low...

How to update Themes and Plugins

Update using Envato Market plugin  You can use Envato Market plugin to update following themes: Aurum, Oxygen or Calcium. If you are using Kalium theme (version 2 and newer) then please visit this article Update Kalium theme....

Theme licenses and activation

When purchasing Kalium from ThemeForest, you have two licensing options. The Regular License, and the Extended License. The billing, licensing terms and process is purely handled by Envato (the company who...

Outdated copies of some WooCommerce template files

This message appears when WooCommerce plugin changes any of its core files, usually this happens when WooCommerce publishes a major update or any minor update after the major update. (Example. 3.3, 3.3.1) We recommend...

Before you submit a Ticket

To help speed along your request, we require that you follow the steps below before submitting a new support ticket. This is for the benefit of everyone and will help...

Extending and Renewing Envato Item Support

Envato changed their terms and conditions for item support (On September 1st, 2015) and introduced paid item support for Themeforest and CodeCanyon. When you purchase a theme, you will be...