Before you submit a Ticket

To help speed along your request, we require that you follow the steps below before submitting a new support ticket. This is for the benefit of everyone and will help make the entire process more efficient. It’s very important and we ask that everyone who posts follow these steps.

  1. Make sure you are running the latest version of: your theme, WordPress and the latest version of plugins. To check if you have installed the latest version of your theme just go to our themes page and select the theme that you have purchased and there you can see the latest version available.
  2. Check your themes Documentation, and register on our dedicated support center to check if you find the answer to your question.
  3. Disable any additional 3rd party plugins you may be using to see if it fixes the issue (as you can see on the video above).
  4. If you cannot find the answer to your question, go to our support center and create a ticket, our support team will help you, please don’t forget to explain your problem, attach your that page URL and send us a screenshot of the problem (optional).

You can expect a response within 24 – 72 hours Monday to Friday 9am – 1pm CET.

SUPPORT INCLUDES

✔  Responding to questions or problems regarding the theme’s features
✔  Fixing bugs and reported issues
✔  Providing updates to ensure compatibility with new software versions

 

SUPPORT DOES NOT INCLUDE

✖  Theme Customization
✖  Requests that require or involve Custom Coding
✖  Support for 3rd party plug-ins
✖  Support for Outdated Themes

 

If you want to customize your site and you’re looking for professional help in this matter, there’s always someone available for such tasks. WPKraken has a professional team of WordPress experts to offer a variety of customization jobs. We’ve partnered with them in order to provide these kinds of services to you. Get a free quote if you’re looking for someone to manage your site, build sliders and customize your theme according to your needs.

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